Rodo

Terms & Conditions

A.  The Placing of an Order

Whether sent to us direct or given to our salesforce and whether verbal or written, does not constitute a contract until they have been accepted by us either by written acknowledgement or by sending the goods involved. The minimum bookable amount for any order is £50. Any order denotes acceptance of these terms.

B.  Prices

Listed prices and trade terms are subject to alterations without notice. We invoice at the price ruling at the date of despatch. Where retail prices are shown, these are 'suggested' maximum retail prices.

C.  Credit Accounts

Customers wishing to open a credit account are asked to complete a credit application form, quoting two trade references and a bank reference. We reserve the right to alter or terminate credit facilities at any time.

D.  Delivery Charges

All orders under the minimum carriage payable amount of £175 nett, will be subject to a delivery charge from £7.95 based on weight and distance. Any deliveries outstand the UK mainland will be charged at cost. Overnight deliveries will be subject to an additional charge from £10. Saturday and Bank Holiday delivery charges available upon request. Rodo Ltd. reserve the right to add a surcharge for 'booking in' and 'special packing requirements' including the requirement to palletise products.

E.  Order Discrepancies

Any delivery shortages or discrepancies should be reported within 7 days of invoice date. No claims will be considered after this period.

F.  Samples

All samples will be charged for.

G.  Substitution

Unless we have instructions to the contrary, we will substitute the nearest product available for any item out of stock.

H.  Title to Goods

The risk in goods shall be that of the customer from the moment that the goods arrive at their premises. Not withstanding sub-clause (A) above, the goods remain the sole and absolute property of Rodo Ltd. Limited as legal and equitable owner until such time as the customer shall have paid us all sums due under a contract together with all sums due to us under any other contract with us. Until such time as title in the goods passes to the customer, he will store them on his premises separately from his own goods or those of any other party and in a manner which makes them readily identifiable as our goods. For the purpose of recovery of our goods, we shall be entitled to enter upon any premises where they are stored or where they are reasonably thought to be stored and re-possess them.

I.  Goods lost/damaged in transit

Damage, loss of content or non-delivery must be notified to customer services within 7 days of invoice date. No claims will be considered after this period. Telephone notification must be confirmed in writing and accompanied by a copy of the delivery note. Signatures endorsed 'un-examined' or 'un-checked' have no legal significance and will not be accepted by us or the carriers as a basis of claim. Where outside carriers are used, it is essential that the carrying company is notified also, as to damage, loss, or non-delivery in the times stated above. All damages/shortages must be clearly marked on carriers delivery note.

J.  Returns

Products will not be accepted for return unless delivered damaged, delivered in error or delivered in excess quantity to that stipulated by the customer’s purchase order.

K.  Settlement Terms

Our terms are nett monthly. Should the invoice not be paid within this period it becomes overdue. VAT is strictly Nett. Where any Nett invoice is overdue all other invoices shall be deemed to be due and payable forthwith, not withstanding the due date indicated on the invoice. We reserve the right to withhold further deliveries until amount is paid in full. We reserve the right to charge interest on overdue accounts at the rate of 2% per month.

L.  Liability

We shall not be liable for any loss, damage or expense suffered or incurred as a consequence of or arising out of and the customer shall not be entitled to terminate any contract by reason of or on account of, War, Act of God, Civil Commotion, Riots, Strikes, Lock-Out, Fog or any other bad weather conditions, Delays in transport of delivery, non-availability of materials, break-down of plant or machinery, or any other cause beyond our control.

M.  Warranties

We undertake to assist the customer in obtaining from the manufacturer the benefit of any warranty which may be given by him to us in respect of the goods. Such undertaking to assist is given by us and accepted by the customer instead of and expressly excludes any other guarantee, condition or warranty as to quality or fitness for any purpose whether statutory or otherwise. Under no circumstances shall we be responsible for injurious act or default by any of our employees unless such act of default could have been foreseen and avoided by the exercise of due diligence on our part as his employer.

N.  Limitation of Liability

If pursuant to the provisions of a contract any liability on our part shall arise (whether under the express or implied terms or at common law or in any other way) to the customer for any loss or damage of whatever nature arising out of or in connection with the provision of or purported provision of or failure in provision of the goods or services covered by contract, such liability shall be limited to the payment by us by way of damages of a sum not exceeding a maximum of £500.00 or the total contract price, whichever is the lesser, in respect of any claim.

Privacy & Cookie Policy

PRIVACY NOTICE

At Rodo Ltd, we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that we do not sell, rent or trade email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

YOUR RIGHTS

Under the General Data Protection Regulation (GDPR) you have several rights about your personal data. This policy has been designed to uphold your rights where we act as a data processor:

·         Right of access – you have the right to request a copy of the information that we hold about you.

·         Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete

·         Right to be forgotten – in certain circumstances, you can ask for the data we hold to be erased from out record

·         Right to restriction of processing – where certain conditions apply to have a right to restrict the processing

·         Right to object – you have the right to object to certain types of processing such as direct marketing

We have ensured that exercising your right to the above is as clear and straightforward as possible, and be done so by stating your request in writing to Laura Brierley

If you no longer wish to receive marketing information from us, this can be done by clicking on the unsubscribe link in the relevant marketing communication or by contacting the data controller above.

Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply. If, for any reason, we are unable to act in response to a request for erasure, we always provide a written explanation to the reasons why.

Your right to complain
If you wish to make a complaint about how our personal data is being processed or how your complaint has been handled, you have the right to lodge a complaint directly to our in-house data officer, Laura Brierley or with the Information Commissioner’s Office (ICO).

TYPES OF DATA WE COLLECT

By expressing an interest in our services, visiting our websites or subscribing to our website services, email notifications and/ or newsletters, we may collect personal information from you:

·         Contact information such as name, company name, address, phone number and email address

·         System information, such as IP Address, browser type and version, and operating system relating to information gathering tools such as cookies

·         Any other information you choose to send to us

There are four forms on the ProDec website that collect personal information, they are:

·         Stay in Touch

·         Contact ProDec

·         Become a Stockist

·         Reviews

Stay in Touch, requests the following information: name, email and phone number. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses. There is an opt-out button included in all emails, therefore you are able to unsubscribe at any time.

Contact ProDec and Become a Stockist both request the following information: name, email and phone number. This information is then emailed to Rodo Ltd and picked up by a member of staff who will process the enquiry. Any information provided will not be shared with any third parties and will not be used for any marketing purposes.

Review – in order to enter a review you must first provide an email address. This information will not be used by Rodo Ltd or any third party in any way.

We use a third-party provider, Constant Contact, to deliver our e-marketing communications. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-shots. For more information, please see Constant Contact’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer, Laura Brierley

HOW WE USE YOUR DATA

Rodo Ltd uses the personal data that you provide to supply you with product information, content and services, to send notices and offers and company news.

We may also use your personal data to develop and improve our products and services.

The legal basis for processing your personal data is your consent. In certain circumstances, we may otherwise process your personal data if Rodo Ltd has a legitimate interest in doing so and Rodo Ltd is not infringing on any of your rights and freedoms.

When Rodo Ltd processes your personal data for Rodo’s legitimate interests, Rodo will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not override your interests. Rodo will not use your personal data in circumstances where your rights and freedoms override our legitimate interests unless we have your consent or are otherwise required or permitted to by law.

Links to Third-Party Sites
This website contains links to sites that are operated by third parties. Please be aware that Rodo Ltd is not responsible for the privacy practices of these third-party sites. We encourage our users to be aware when they leave our site and to read the privacy statement of each and every website that collects their personally identifiable information. This Privacy Notice applies solely to information collected by this website.

Automated decision-making
There is no automated decision making related to the information you may provide on this site.

STORING AND SHARING YOUR INFORMATION

Rodo Ltd uses commercially reasonable physical, technical and administrative safeguards to help protect against the loss, misuse, and unauthorised use, disclosure, alteration or destruction of the information you provide us. When you provide us information through our website, your transmission of information is protected by secure socket layer (SSL) encryption. Once the transmission is received, we store your information on our secure servers.

Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to individually identifiable information. Employees authorised to access individually identifiable information are kept up-to-date on our security and privacy practices. When new policies are added, these employees are notified and/ or reminded about the importance we place on privacy, and what they can do to help safeguard personal information. Please keep in mind that no security system is a guarantee against unauthorised intrusions.

The organisation will not transfer your data to countries outside the European Economic Area.

CHANGES
We may update this Privacy Notice periodically. Any changes will become effective immediately upon being posted. If we make any material changes in the collection, use, disclosure or safeguarding of your individually identifiable information, we will notify you by placing a notice on our website. Please check this page for changes.